Mumbai: An Air India cabin crew member allegedly slapped her junior colleague for serving non-vegetarian food to a vegetarian passenger onboard a Frankfurt-bound flight, airline officials said.
An Air India spokesperson said that an internal probe into the incident, which took place on March 17, has been launched by the carrier’s inflight service department.
The cabin attendant “by mistake” served non-vegetarian food instead of a vegetarian food to a passenger in the business class of its New Delhi-Frankfurt flight. The passenger pointed out the mistake to the cabin supervisor but did not file any complaint, a source said.
On being told about her folly, the attendant went to the passenger and apologised. She replaced the meal as well, the source said.
However, the cabin crew supervisor later took up the issue again with the flight attendant and this time even slapped her for the mistake, the source claimed.
The junior colleague did not retaliate but later filed a complaint with Air India’s inflight service department over the incident, the source said.
“We have received a complaint from the cabin crew of the flight AI 121 (New Delhi-Frankfurt) . An internal inquiry has been set up to investigate the allegations in the complaint,” the Air India spokesperson said.
Airline personnel misbehaving with passengers had come into focus after a video of IndiGo ground staff allegedly assaulting a passenger went viral last year. A parliamentary panel too had raised concern over “rude” and “arrogant” behaviour of airlines staff towards passengers, saying it should stop.
Earlier, Shiv Sena lawmaker Ravindra Gaikwad from Maharashtra had thrashed an Air India cabin crew with a slipper over seating issue, which prompted the government to roll out a no-fly list in September last year for people who misbehave during air travel.